Refund policy

 PAYMENT AND CANCELLATION:

7.1 The Company will not accept an Order for Services from the Client until full payment has been received.
7.2 If a Client wishes to cancel the Order for Services BEFORE the samples have been returned for analysis and WITHIN the statutory seven day cooling off period from the confirmation of the Order of Services, they should contact the Company in writing  (email preferred) to cancel the order and the Company will refund to the Client the amount paid minus administration costs of the kit as well as any bank/ gateway charges.
7.3 If a Client wishes to cancel the Order for Services AFTER the seven day cooling off period from date of Order of Services, then no refund will be given.
7.4 Payment can be made via credit card or direct bank transfer. For credit card payments, the credit card charges are absorbed by the Company. For all other payment methods, the Client is responsible for any charges incurred in the payment transaction. All funds received by the Company must be the full price quoted in the Price List and net of any charges, before the Company will process the Service.